Returns & Refunds Policy

Customer satisfaction is important to us at Pasolivo. We take pride in the quality of our products and want you to enjoy your purchase. Please review our returns and refunds policy below.

Return Eligibility

We accept returns of eligible non-food items within 30 days of purchase or delivery, depending on where the item was purchased.

• Online purchases: Eligible houseware items may be returned within 30 days of the delivery date.
• Tasting room purchases: Eligible houseware items may be returned within 30 days of the purchase date.

To qualify for a return, items must be unused, have their original tags attached, and be in the same condition as when purchased. A receipt or other proof of purchase is required.

Food products and bath and body products are non-returnable, whether purchased online or in our tasting rooms. This includes opened bath and body products. We also cannot accept returns on final-sale items, gift cards, special orders, or personalized items.

How to Request a Return

To request a return, contact us at info@pasolivo.com within the applicable 30-day return window.

If your return is approved, we will provide instructions for returning your item. Please do not send items back without first receiving approval from our team. Return shipping costs for eligible returns are the customer's responsibility unless otherwise specified by Pasolivo.

Damaged or Incorrect Items

Please inspect your order upon arrival. If an item arrives damaged or you receive an incorrect item, contact us at info@pasolivo.com as soon as possible.

We will work with you to resolve the issue through a refund or replacement product, as appropriate, at no additional shipping cost to you. This applies to food and bath and body products as well as other merchandise when an item arrives damaged or incorrect.

Please include your order number and a description of the issue. Photos may be requested to help us assess the situation.

For packages marked as delivered but not received, please refer to our Shipping Policy for assistance.

Exchanges

We do not offer direct exchanges. If an item qualifies for a return, you may request a return and place a separate order for the replacement item once your return is approved.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@pasolivo.com.

Questions?

For questions about returns, refunds, or damaged or incorrect items, please contact us at info@pasolivo.com.