Shipping policy

At Pasolivo, we do our best to ensure you receive your order as timely and smoothly as possible. Every order passes through our shipping team’s hands to ensure accuracy and quality before leaving our facility.

Please note:

• Processing Time: Regular orders may take 1-3 business days for processing prior to shipping. Club shipments and end-of-year holiday orders may require 2–3 weeks for processing prior to shipping due to high order volume.

• Shipping Method: Most domestic orders are shipped via UPS. If you prefer USPS shipping, please contact our customer service team directly. The standard delivery method takes 1-3 days for in-state delivery, and 4-6 days for out-of-state delivery once leaving our facility. If you require expedited shipping, please contact our Customer Service team.

• Carrier Responsibility: Once your package is transferred to UPS or USPS, Pasolivo is not liable for any delays or damages incurred during transit. However, if you experience issues with your delivery or receive damaged products, please reach out to our Customer Service team, and we will do our best to resolve the situation.

We’re committed to ensuring your order arrives safely and meets your expectations.

For assistance, please contact info@pasolivo.com.