Shipping policy
Pasolivo Shipping Policy
Last updated: October 28, 2026
Thank you for shopping with Pasolivo. We take care to prepare and ship your order so you can enjoy our California-grown extra virgin olive oils and gourmet products. This policy explains our shipping rates, order processing times, and what to expect after placing an order.
Shipping Rates
Pasolivo offers flat-rate shipping fees for destinations within the contiguous United States. Our flat rates remain the same regardless of package weight. Press Club members receive discounted flat-rate shipping on eligible orders.
| Shipping destination | Standard rate | Press Club member rate |
|---|---|---|
| California | $12.99 | $9.99 |
| Contiguous U.S. (outside California) | $15.99 | $12.99 |
| Alaska, Hawaii, U.S. Territories | Carrier rate | Carrier rate |
| International Countries | Carrier rate | Carrier rate |
Free U.S. Shipping
We offer free shipping on orders over $175 shipped to the contiguous 48 states. This offer applies even when order-level or product-level discounts are used. Free shipping eligibility is based on the applicable order total after discounts.
Order Processing Times
Processing time is the time it takes for us to prepare your order before it ships. Processing times do not include carrier transit time.
| Order Type | Standard rate |
|---|---|
| Standard orders | 1-3 business days |
| Holiday orders (mid Nov-Dec) | 5-10 business days |
| Press Club shipments | 5-15 business days |
| Corporate orders | 3-12 business days, depending on customization, size, and multi-addresses |
Orders are processed in the order they are received. Processing times are estimates and may vary depending on order volume, product availability, customization requirements, and seasonal demand. Processing days do not include federal holidays.
Shipping Methods and Delivery Times
We typically ship orders using FedEx. If you prefer USPS or UPS, please contact us before your order ships to discuss available options. Alternative carriers may affect shipping costs and delivery estimates.
| Shipping Destination | Estimated Shipping Time |
|---|---|
| California | 1-2 business days |
| Contiguous U.S. (outside California) | 2-5 business days |
| Alaska, Hawaii, U.S. Territories | 3-7 business days |
| International Countries | 2-7 business days |
These are estimates, not guaranteed delivery dates. Actual transit times may vary based on destination, carrier service, weather, holidays, and other circumstances outside our control.
Holiday Shipping Deadline
For holiday delivery in 2026, we recommend placing your order by December 13, 2026. Orders placed after December 13, 2026, are not guaranteed to arrive before the holidays. During the holiday season, processing and carrier transit times may be longer than usual due to increased order volume and shipping demand.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available. Tracking information may take some time to update after your shipment is handed to the carrier.
Shipping Issues and Requests
- Shipping Holds and Scheduled Shipments: If you would like us to hold your order and ship it on a particular date due to travel, gifting plans, or other circumstances, please contact us as soon as possible after placing your order. We will do our best to accommodate your request. Shipping holds must be arranged with our team and are subject to order status and fulfillment availability.
- Order Changes and Cancellations: If you need to change or cancel an order, contact us as soon as possible. We will do our best to accommodate requests before fulfillment or shipment begins, but changes and cancellations cannot be guaranteed once an order is being processed or has shipped.
- Shipping Address Accuracy: Please review your shipping address carefully before completing your purchase. If you need to correct your address, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or shipped. Additional carrier fees, delays, or delivery issues resulting from an incorrect or incomplete address may be the customer's responsibility.
- Lost, Missing, or Misdelivered Packages: If your tracking information shows that your order was delivered but you cannot locate the package, please contact us. We will work with the shipping carrier to investigate and help locate your package. If necessary, we will work with you on a replacement. If your package is delayed or appears to be lost in transit, please contact us so we can help review the shipment and work with the carrier as appropriate.
- Damaged Packages: If your order arrives damaged during shipping, please refer to our Returns Policy for instructions on how to proceed.
Questions?
We're happy to help with your shipping needs. Contact our team at info@pasolivo.com or visit our Contact Information page.